PRIVACY POLICY

Last updated: September 22, 2026

Moover Totes LLC operates this website and provides moving tote and equipment rental, delivery, and pickup services (the “Services”). Our website is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book a rental, use our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process:

• Contact information, including your name, delivery and pickup address, billing address, phone number, and email address.

• Payment and transaction information, including payment details, payment confirmation, rental charges, and transaction history. Payment information may be processed and stored by Shopify and our payment service providers.

• Account information, if you create or use a customer account.

• Rental and order information, including equipment rented, rental dates, delivery and pickup information, extensions, cancellations, and previous transactions.

• Communications, including information you provide when contacting us for customer service or otherwise communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other identifiers.

• Usage information, including information about how you interact with and navigate our website.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you book a rental, create an account, use our Services, or communicate with us.

• Automatically through our website, including through cookies and similar technologies.

• From Shopify and our service providers when they provide technology, payment processing, website functionality, or other services on our behalf.

• From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

We may use personal information to:

• Process and manage rental reservations and payments.

• Arrange equipment delivery and pickup.

• Process rental extensions, cancellations, refunds, additional charges, or other transactions.

• Communicate with you about your reservation or our Services.

• Provide customer support.

• Maintain and improve our website and Services.

• Prevent fraud, unauthorized transactions, and other illegal or unsafe activity.

• Send marketing or promotional communications where permitted by law and according to your communication preferences.

• Provide or support advertising, including personalized advertising where applicable.

• Comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our agreements and policies.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including:

• Shopify and service providers that provide website hosting, payment processing, analytics, customer support, cloud storage, communications, and other services.

• Business and marketing partners that help us provide advertising or marketing services.

• Third parties you direct or authorize us to share information with.

• Government agencies, law enforcement, courts, or other parties when required by law or reasonably necessary to protect our rights or the rights of others.

• Parties involved in a business transaction, such as a merger, acquisition, financing, or sale of the business.

Our business and marketing partners may process information according to their own privacy policies.

Depending on where you live, you may have the right to opt out of certain sharing or targeted advertising through the privacy options provided on our website.

Relationship With Shopify

Our website is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our website in order to provide and improve its services.

Information submitted through our website may be transmitted to Shopify and other service providers, including providers located outside the jurisdiction where you live.

Shopify may also process information about your interactions with our store and other Shopify merchants to provide certain enhanced features and services. Where Shopify is independently responsible for this processing, requests regarding that processing may need to be directed to Shopify through its privacy tools.

Cookies & Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, prevent fraud, and support advertising and marketing.

Depending on where you live, you may have rights regarding the use of cookies or personal information for targeted advertising. Available privacy and opt-out controls are provided through our website where required.

Third-Party Websites & Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

If you follow a link to another website or service, you should review that party's privacy policy and terms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request deletion.

Security & Retention

We use reasonable measures designed to protect personal information. However, no security system or method of transmitting information over the internet is completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a copy of certain personal information.

• Opt out of certain uses or disclosures of personal information for targeted advertising or other purposes where applicable.

These rights are not absolute and may apply only in certain circumstances.

We may need to verify your identity before processing a privacy request. We will not discriminate against you for exercising privacy rights provided by applicable law.

You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications. You may still receive non-promotional communications relating to your rentals, transactions, or account.

Complaints

If you have concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain privacy decisions or submit a complaint to an applicable data protection authority.

International Data Transfers

Shopify and other service providers may transfer, store, or process personal information outside the state or country where you live.

Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we update this Policy, we will post the revised version on our website and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Moover Totes LLC
Phone: 864-803-3060
Email: moovertotes@gmail.com